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Cities Setting

Purpose

This article explains how Admins configure Cities in the Thulo Logistics Module.

Cities represent the most granular delivery locations and are used in recipient addresses, shipment destinations, and routing logic.

Who This Is For

  • Admins

  • Operations Managers

  • System Implementers

Required Permissions

  • Logistics → Settings → Edit

  • User Management → Admin access

What Cities Are Used For

Cities are used to:

  • Define recipient delivery addresses

  • Specify shipment destination locations

  • Support accurate routing and delivery handling

  • Complete the geographic hierarchy:
    Country → State → City

Cities are required for precise delivery operations.

Where Cities Appear

Once configured, Cities appear in:

  • Recipient address creation

  • Shipment destination selection

  • Customer and staff logistics forms

Cities are always linked to a State (and indirectly to a Country).

Step-by-Step: Add a City

Step 1: Navigate to Cities Settings

Go to Logistics → Settings → Cities.

(keep your existing screenshot here)

Step 2: Select Country and State

Choose:

  • The Country

  • The corresponding State

Cities must belong to a valid state.

Step 3: Add City Information

Enter the required details, such as:

  • City name

  • Optional notes or description

Use commonly recognized city names for clarity.

Step 4: Save the City

Click Save to add the city.

After saving:

  • The city becomes selectable in recipient and shipment forms

  • Customers and staff can use it for address selection

Important Rules to Know

  • Cities are tenant-wide

  • Cities must be linked to a state

  • Removing cities may affect recipient addresses

  • Changes apply to future selections only

Best Practices

  • Configure cities immediately after states

  • Use official or commonly accepted city names

  • Avoid duplicate city entries under the same state

  • Plan geographic data before starting operations

Common Mistakes to Avoid

  • Creating cities without selecting a state

  • Deleting cities used in existing shipments

  • Using inconsistent city naming

  • Skipping city configuration during setup

Related Articles

  • Countries Setting

  • States Setting

  • Create Recipient

  • Tariff Rules

  • Admin Configuration – Logistics Settings (Overview)

Create a list of cities to use for the "Destination City" field of Shipping Rates List setting

Pre-configure: Create country and state in settings. Related articles:
https://app.thulo.com/knowledge-base/article/countries-setting 
https://app.thulo.com/knowledge-base/article/states-setting 

  1. Create City - Step 1. Go to Settings menu under the Logistics module on the left sidebar.  - Step 2. Select the Cities menu and click on Add City button. - Step 3. In the New City popup, fill in the required fields. Country: This data is taken from Countries setting State: this data is taken from States settings and only displays the states of the selected Country - Step 4. Select Save
  2. Update City  To edit a city: - Step 1. Go to Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Cities menu. Find and select the city and click on - Step 3. Make the necessary changes to the city. - Step 4. Select Save.
  3. Delete City To delete a city: - Step 1.  Go to the Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Cities menu  and select the city you want to delete. - Step 3. Select - Step 4. Select OK to confirm

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