Countries Setting

Purpose

This article explains how Admins configure Countries in the Thulo Logistics Module.

Countries define the geographic scope of logistics operations and are used for origin and destination selection in shipments, recipients, and pricing rules.

Who This Is For

• Admins

• Operations Managers

• System Implementers

Required Permissions

• Logistics → Settings → Edit

• User Management → Admin access

What Countries Are Used For

Countries are used to:

• Define shipment origin and destination countries

• Support recipient address creation

• Enable routing, pricing, and tariff calculations

• Act as the base for:

  • States

  • Cities

  • Shipping rate and tariff configuration

Countries are foundational settings and should be configured early.

Where Countries Appear

Once configured, Countries appear in:

• Recipient address fields

• Shipment origin and destination selection

• Shipping rates and tariff configuration

• Customer and staff forms

Step-by-Step: Add a Country

Step 1: Navigate to Countries Settings

Go to Logistics → Settings → Countries.

(keep your existing screenshot here)

Step 2: Add Country Information

Enter the required details, such as:

• Country name

• Country code (if applicable)

• Optional notes

Use official country names for clarity and consistency.

Step 3: Save the Country

Click Save to add the country.

After saving:

• The country becomes available across logistics workflows

• States and cities can be added under the country

Important Rules to Know

• Countries are tenant-wide

• They affect recipient creation and shipment routing

• Removing countries can impact existing records

• Changes apply to future selections only

Best Practices

• Add all supported countries before starting operations

• Use standardized country naming

• Configure States and Cities immediately after adding countries

• Avoid deleting countries once shipments exist

Common Mistakes to Avoid

• Adding countries after operations have started without planning

• Deleting countries used in existing shipments

• Using informal or inconsistent country names

• Forgetting to configure States and Cities

Related Articles

• States Setting

• Cities Setting

• Create Recipient

• Tariff Rules

• Admin Configuration – Logistics Settings (Overview)

1. Create Country - Step 1. Go to Settings menu under the Logistics module on the left sidebar.  - Step 2. Select the Countries menu and click on Add Country button. - Step 3. In the New Country popup, fill in the required fields. Currency: data in the Currency field is taken from Setup / Finance / Currencies. - Step 4. Select Save
2. Update Country  To edit a country : - Step 1. Go to Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Countries menu. Find and select the country and click on - Step 3. Make the necessary changes to the country. - Step 4. Select Save.
3. Delete Country To delete a country: - Step 1.  Go to the Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Countries  menu  and select the country you want to delete. - Step 3. Select - Step 4. Select OK to confirm
4. How do I mark a country as Active or Inactive To mark a country as active or inactive: - Step 1.  Go to the Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Countries menu and select the country you want to mark as active or inactive and click on the toggle icon.
   
5. Sync country

To avoid having to manually create countries, you can download the list of countries available in the core, this list is taken from the database (tblcountries). Click Sync Countries to download.

The first time you download, the system will download all the countries. The synchronized information includes Country Name, ISO Code and Phone Code.

Then you update the Capital, Region and Currency for each country.

If you click Sync Countries again, all the data you have updated before will be lost. So if you have updated information for the countries, be careful when clicking Sync Countries again.