Instructions on how data is displayed on shipment

Purpose

This article explains how shipment data is displayed in the Thulo Logistics Module and where each piece of information comes from.

It helps Admins, Staff, and Support teams understand why shipment details appear the way they do, reducing confusion during operations, billing, and customer support.

Who This Is For

• Admins

• Staff / Agents

• Support Teams

• Supervisors

What This Article Covers

This article explains:

• What information appears on a shipment record

• Where shipment data originates from

• How system settings influence displayed values

• Which fields are editable vs system-generated

This article does not explain how to create or process shipments.

Shipment Information Sections Explained

Shipment Header Information

The shipment header typically displays:

• Shipment reference / ID

• Current shipment status

• Shipping company

• Shipping mode

• Logistics service

• Shipping time

Source of data:

• Selected during shipment creation

• Status updated during shipment processing

• Styles and States control visual appearance

Recipient Information

Recipient information includes:

• Recipient name

• Address (country, state, city)

• Contact details

Source of data:

• Recipient created by the customer

• Selected during shipment creation

Recipient data is read-only on the shipment record.

Package / Item Details

This section displays:

• Included locker packages or consolidation references

• Package weights and dimensions

• Package types

Source of data:

• Locker Packages

• Consolidations

These values are inherited and cannot be edited from the shipment view.

Shipping & Pricing Information

This section displays:

• Calculated shipping charges

• Taxes

• Total amount

• Currency (if applicable)

Source of data:

• Tariff Rules

• Taxes Setting

• Currency Rates Settings

• Payment Terms

Pricing values are system-calculated and cannot be manually edited.

Invoice Information

Invoice-related details include:

• Invoice reference

• Invoice status

• Payment status

Source of data:

• Invoice generated during shipment creation or processing

• Payment updates recorded in billing system

Shipment delivery actions may be blocked based on invoice status.

Tracking & Status History

This section displays:

• Current shipment status

• Status change history

• Tracking timestamps

Source of data:

• Staff and Driver status updates

• Styles and States configuration

Tracking history provides an audit trail.

Editable vs Non-Editable Data

Editable (When Status Allows)

• Shipment status (by authorized users)

• Driver assignment

• Operational notes (if enabled)

Non-Editable (System-Controlled)

• Pricing and charges

• Recipient details

• Tariff and tax calculations

• Historical status records

How Settings Affect Shipment Display

Important Rules to Know

• Shipment display reflects real-time system data

• Settings changes affect future shipments

• Existing shipment data is not recalculated

• Display does not override workflow rules

Common Causes of Confusion

• Expecting pricing to change after shipment creation

• Assuming shipment display fields are editable

• Confusing shipment status with delivery completion

• Expecting consolidation data to behave like shipment data

Related Articles

• Create Shipment

• Shipment Processing

• Tariff Rules

• Styles and States Setting

• Admin Guide – Billing, Tracking & Reporting

The locker package, shipping, consolidate and pickup features all have export shipment functionality. To get the shipment information like the image above, here's how:

1. The left header area: is the company logo. You upload the logo in Setup -> Settings -> General

2. Center header area: is the company information including VAT Number, Phone, Address. You fill in this information in Setup -> Settings -> Company Information

3. Below BILL TO is the customer company name, address, city, country, phone and main contact email. This information is taken from the customer profile.

4. Terms is the pre-entered content in Tracking and Invoice

5. COMPANY SIGNATURE , SIGNATURE / SEAL WHO RECEIVES is the text entered by the user in Tracking and Invoice