Shipping Policies Page

Purpose

This article explains the Shipping Policies Page in the Thulo Logistics Module and how it is used to communicate logistics rules, terms, timelines, and conditions to customers.

The Shipping Policies Page helps set clear expectations and reduce disputes by making policies visible before and during shipment tracking.

Who This Is For

• Admins (policy configuration and control)

• Customers (policy visibility)

• Support teams (reference)

What the Shipping Policies Page Is

The Shipping Policies Page is a customer-facing information page that displays logistics-related policies defined by the logistics company.

It may include:

• Shipping terms and conditions

• Delivery timelines

• Handling rules

• Refund or exception notes

• General service information

This page is informational only and does not affect system calculations or workflows.

Admin Control (Important)

The Shipping Policies Page is managed by Admins.

Admins can:

• Define the policy content

• Update or revise policies

• Control visibility to customers

Changes to shipping policies:

• Apply immediately to viewers

• Do not affect existing invoices or shipments retroactively

Where Customers See Shipping Policies

Customers may access the Shipping Policies Page from:

• The customer portal

• Shipment or tracking pages (if linked)

• Public-facing areas (depending on configuration)

Policies are displayed in read-only mode.

What Shipping Policies Do NOT Do

Shipping policies:

• Do not calculate prices

• Do not change delivery status

• Do not override tariff rules

• Do not control shipment processing

They are communication tools, not operational rules.

When to Use the Shipping Policies Page

Logistics companies should use this page to:

• Explain delivery expectations

• Clarify service limitations

• Reduce misunderstandings

• Provide transparency to customers

This is especially useful for:

• International shipping

• Time-sensitive deliveries

• Special handling conditions

Important Rules to Know

• Policies are informational only

• Admins are responsible for accuracy

• Customers cannot modify policy content

• Policies should align with actual operations

Common Mistakes to Avoid

• Treating policies as system rules

• Forgetting to update policies when services change

• Including pricing details that may conflict with tariff rules

• Assuming customers have read policies without linking them clearly

Related Articles

• Customer Guide – Using the Logistics Portal

• Public Shipment Tracking Page

• Admin Guide – Billing, Tracking & Reporting

• Logistics Module – Overview & Concepts

Displays detailed information about policies related to shipping products or services to customers. This page helps customers understand the terms, procedures, times, costs, and other conditions related to the delivery process.

To enter content for this page: Login to Admin portal -> Logistic -> Settings -> Default Shipping Info -> Enter content in Shipping Policies -> click Save

In the customer portal, you can view shipping policies as below.

In the customer portal, shipping policies are also displayed in the pickup creation form as shown below: