Shipping Time Setting

Purpose

This article explains how Admins configure Shipping Time options in the Thulo Logistics Module.

Shipping Time represents the estimated delivery duration (for example: 3–5 days, 7–10 days) and is used to set customer expectations during shipment creation and tracking.

Who This Is For

• Admins

• Operations Managers

Required Permissions

• Logistics → Settings → Edit

• User Management → Admin access

What Shipping Time Is Used For

Shipping Time is used to:

• Display estimated delivery duration during:

  • Shipment creation

  • Customer tracking views

• Communicate delivery expectations to customers

• Support service selection alongside:

  • Shipping Mode

  • Logistics Service

Shipping Time is informational and does not guarantee delivery speed.

Where Shipping Time Appears

Once configured, Shipping Time options appear in:

• Create Shipment

• Shipment details

• Customer and public tracking views (if enabled)

Staff select the appropriate Shipping Time during shipment creation.

Step-by-Step: Add Shipping Time

Step 1: Navigate to Shipping Time Settings

Go to Logistics → Settings → Shipping Time.

(keep your existing screenshot here)

Step 2: Add Shipping Time Information

Enter the required details, such as:

• Shipping time label (e.g. 3–5 Business Days)

• Optional description or notes

Use clear, customer-friendly wording.

Step 3: Save the Shipping Time

Click Save to create the shipping time option.

After saving:

• The shipping time becomes selectable during shipment creation

• Customers can see the delivery estimate in tracking views

Important Rules to Know

• Shipping Time is tenant-wide

• It does not enforce delivery deadlines

• It does not calculate pricing

• Existing shipments are not affected if Shipping Time is changed

Best Practices

• Use realistic delivery estimates

• Align Shipping Time with actual operational capability

• Keep wording simple and consistent

• Avoid promising guaranteed delivery unless contractually supported

Common Mistakes to Avoid

• Treating Shipping Time as a delivery guarantee

• Using Shipping Time to represent shipping mode

• Creating too many similar time options

• Changing labels frequently after shipments are active

Related Articles

• Shipping Modes Setting

• Logistics Service Setting

• Create Shipment

• Public Shipment Tracking Page

• Admin Configuration – Logistics Settings (Overview)

This data is used for the “Delivery time " field in the creation page of Locker Package, Shipment, Consolidated. And it is also used for Default shipping info in Settings

1. Create Shipping Time - Step 1. Go to Settings menu under the Logistics module on the left sidebar.  - Step 2. Select the Shipping Time menu and click on Add Shipping Time button. - Step 3. In the New Shipping Time popup, fill in the required fields. - Step 4. Select Save
2. Update Shipping Time  To edit a shipping time: - Step 1. Go to Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Shipping Time menu. Find and select the shipping time and click on - Step 3. Make the necessary changes to the shipping time. - Step 4. Select Save.
3. Delete Shipping Time To delete a shipping time: - Step 1. Go to Settings menu under the Logistics module on the left sidebar. - Step 2. Select the Shipping Time menu and select the shipping time you want to delete - Step 3. Select - Step 4. Select OK to confirm