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Public Shipment Tracking Page

Purpose

This article explains how the Public Shipment Tracking Page works in the Thulo Logistics Module and how customers or external users can track shipments without logging in.

The Public Tracking Page provides read-only visibility into shipment status for transparency and customer convenience.

Who This Is For

  • Admins (configuration and control)

  • Customers (usage)

  • External recipients (view-only)

What the Public Tracking Page Is

The Public Shipment Tracking Page allows anyone with a tracking reference or link to view the current status of a shipment.

Key characteristics:

  • No login required

  • Read-only access

  • Displays shipment progress and delivery status

  • Uses the same tracking data as the internal system

Admin Control (Important)

The Public Tracking Page is controlled by Admin settings.

Admins can:

  • Enable or disable public tracking

  • Control when tracking becomes visible

  • Ensure only appropriate shipment data is exposed

If public tracking is disabled, shipment information is visible only in the customer portal and internal views.

How Public Tracking Works

  1. A shipment is created and processed by staff

  2. Tracking updates are recorded through status changes

  3. A public tracking link or reference becomes available

  4. External users can view shipment progress using the public page

Public tracking reflects real-time status updates.

What Information Is Displayed

The Public Tracking Page may display:

  • Shipment reference

  • Current shipment status

  • Tracking history

  • Delivery confirmation (if completed)

Sensitive or internal-only data is not displayed.

What Is Not Displayed

Public tracking does not show:

  • Invoice or payment details

  • Pricing or charges

  • Internal staff notes

  • Customer account information

This ensures privacy and security.

When to Use Public Tracking

Public tracking is useful when:

  • Customers want to share shipment status externally

  • Recipients need delivery updates

  • Logistics companies want transparent shipment visibility

It is optional and depends on company policy.

Important Rules to Know

  • Public tracking is read-only

  • Shipment status updates are controlled internally

  • Public visibility depends on admin configuration

  • Tracking accuracy depends on timely status updates by staff and drivers

Common Mistakes to Avoid

  • Expecting public tracking to show invoice or payment data

  • Sharing tracking links when public tracking is disabled

  • Assuming public tracking replaces customer portal access

  • Forgetting to update shipment status internally

Related Articles

  • Shipment Processing

  • Customer Guide – Using the Logistics Portal

  • Admin Guide – Billing, Tracking & Reporting

  • Logistics Module – Overview & Concepts

To display the tracking page in the customer portal, go to Logistic -> Settings -> Tracking Page -> check the checkbox in front of “Enable Tracking Page” and upload tracking page background -> click Save


Once “Enable Tracking Page” is activated, the Tracking link will be displayed and you can copy it.


In the customer portal, tracking page is also displayed as below, click on this menu to go to the corresponding page.



On the tracking page, you can check the transactions for shipping and package. After you have the results, copy the URL of the tracking transaction and paste it into the email or SMS content to be sent.


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