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Tracking and Invoice Setting

Purpose

This article explains how Admins configure Tracking and Invoice Settings in the Thulo Logistics Module.

These settings control how tracking information is displayed, when invoices are generated, and what customers can see during the logistics lifecycle.

Who This Is For

  • Admins

  • Finance / Accounts Managers

  • Operations Managers

Required Permissions

  • Logistics → Settings → Edit

  • User Management → Admin access

What Tracking and Invoice Settings Are Used For

Tracking and Invoice Settings are used to:

  • Control invoice behavior for packages and shipments

  • Manage tracking visibility for customers and public users

  • Define how and when logistics information is displayed

These settings directly affect:

  • Billing flow

  • Customer experience

  • Operational transparency

Where These Settings Apply

Once configured, these settings affect:

  • Locker Package invoicing

  • Shipment invoicing

  • Customer portal tracking views

  • Public shipment tracking pages

  • Invoice visibility and behavior

Common Configuration Areas

Depending on system configuration, this section may include options to:

  • Enable or disable public shipment tracking

  • Control when tracking becomes visible to customers

  • Define invoice generation behavior

  • Configure invoice display rules

Exact options depend on the module version and enabled features.

How These Settings Affect Operations

Invoice Behavior

Tracking and Invoice Settings can influence:

  • When invoices are created

  • How invoices are displayed to customers

  • Whether invoice-related actions block delivery

Invoice amounts are still calculated using Tariff Rules and Taxes.

Tracking Visibility

These settings determine:

  • What tracking data customers can see

  • Whether public tracking pages are accessible

  • How shipment progress is communicated externally

Internal tracking is always available to Admins and authorized staff.

Important Rules to Know

  • Settings are tenant-wide

  • Changes apply to future operations

  • Existing invoices and shipments are not retroactively changed

  • Tracking accuracy depends on staff and driver status updates

Best Practices

  • Review tracking visibility before enabling public access

  • Align invoice behavior with payment terms

  • Test customer-facing tracking after configuration

  • Keep tracking settings consistent with company policy

Common Mistakes to Avoid

  • Enabling public tracking without reviewing data exposure

  • Changing invoice behavior mid-operation

  • Assuming tracking settings change pricing logic

  • Forgetting to test customer and public views

Related Articles

  • Payment Terms Setting

  • Public Shipment Tracking Page

  • Shipment Processing

  • Admin Guide – Billing, Tracking & Reporting

  • Admin Configuration – Logistics Settings (Overview)

Delivery Prefix: use for Shipping Code field of Add Shipment 

Consolidate Prefix: use for Shipping Code field  of Add consolidation 

Internet shopping prefix: use for Shipping Code field  of Add locker package 

Tracking number type: Random and Auto increment 

  • If you select Auto increment you need to enter Number of digits. Prefix Number of Shipment, Package, Consolidation will start with the number currently displayed in Number of digits 
  • If you select Random you need to enter the number of digits at Number of random digits. Prefix numbers of transactions will be automatically generated. 

For example: Number of random digits as 10, Delivery Prefix as AWB, then the corresponding Prefix Code is AWBXXXXXXXX

Default Invoice terms: This content will display in the Shipment PDF. Invoice Company Signature và Customer Signature Billing: Used to enter signature as text. These 2 contents will display in Shipment PDF 

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