Thulo Cloud is focused on customers and we do that with a powerful support system that helps you track and resolve issues quickly via the integrated ticket system Every logged in customers will be able to open new ti...

You can easily customize all ticket email templates by going to Setup -> Email Templates -> Tickets Here is a list for all ticket email templates: New Ticket Opened (Opened by staff, se...

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To configure your support system departments, navigate to Setup > Support > Departments and click New Departmen...

Navigate to Groups: From the main menu, go to Knowledge Base -> Groups...

Navigate to Articles: From the main menu, go to "Knowledge Base" and click "New Article."...

Customers Area If you wish to disable the Knowledge Base in the customer area: Navigate to Setup...

This article explains how to utilize Ticket Services within Thulo Cloud to categorize customer support tickets base...

This article explains how to leverage private staff notes within Thulo Cloud to facilitate internal collaboration on...

This article explains how to configure allowed file extensions specifically for support tickets within Thulo Cloud,...

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This article explains how to utilize the Knowledge Base link insertion feature within Thulo Cloud support tickets, a...

This article explains how to leverage Predefined Replies within Thulo Cloud to save time and streamline your support...

This article explains how to quickly update ticket statuses in Thulo Cloud without needing to compose a reply, stre...

This article explains how to customize ticket statuses within Thulo Cloud, allowing you to tailor your support work...

This article explains how to utilize ticket priorities within Thulo Cloud to categorize and address customer suppor...

This article provides a comprehensive guide on customizing email notification templates for various ticket actions...

This article guides you through the process of creating new support tickets for customers within Thulo Cloud's admi...

This article explains how to assign specific staff members as admins for individual customers within Thulo Cloud. T...