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Disabling Knowledge Base

Customers Area

If you wish to disable the Knowledge Base in the customer area:

  1. Navigate to Setup -> Settings -> Customers.
  2. Set Use Knowledge Base to No.

Staff Members

  • Granting staff members Knowledge Base View (Global) permissions allows access to internal knowledge base articles.
  • To restrict access for specific staff members, do not grant Knowledge Base View (Global) permissions.

Note: Enabled knowledge base in the customer area allows all visitors access to articles.

Tags: disabling-knowledge-base

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