This article explains how to leverage Predefined Replies within Thulo Cloud to save time and streamline your support ticket response process.
Creating Predefined Replies:
- Navigate to Setup in Thulo Cloud.
- Go to Support and then Predefined Replies.
- Click on the button "Add Predefined Reply".
Composing Your Reply:
- In the designated area, craft your commonly used reply content that you can reuse for future tickets.
- You can format the text for clarity and readability using the available editing tools.
Using Predefined Replies:
-
While replying to or opening a ticket, locate the button "Add Predefined Reply".
-
Clicking this button will open a popup modal displaying your created replies.
-
Find the relevant predefined reply you want to insert.
-
Click the plus icon next to the desired reply to insert it into the ticket reply field.
Benefits of Predefined Replies:
- Save Time: Reduce repetitive typing by inserting pre-crafted responses, improving overall efficiency.
- Ensure Consistency: Maintain consistent messaging and phrasing in your support communication.
- Improved Quality: Predefined replies can ensure well-structured and professional responses.
By creating and utilizing Predefined Replies in Thulo Cloud, you can significantly streamline your support workflow, save valuable time, and ensure consistent, high-quality communication with your customers.